Privacy Policy

MESI ("MESI", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website (www.mesigroup.co.za), why we collect it, how we use and protect it, and the rights you have over it.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation. By using this website, you acknowledge that you have read and understood this policy.

Information you provide directly. When you contact us through the enquiry form on this website, by email, or by telephone, we may collect:

• Your full name and contact details (email address, phone number)
• Your company or organisation name
• The division or service you are enquiring about
• The contents of your message and any subsequent correspondence

Information collected automatically. Like most websites, certain technical data may be logged automatically when you visit — such as your IP address, browser type, device type, and the pages you view. This data is collected by our hosting infrastructure for security and performance purposes and is not used to personally identify you.

We use the personal information we collect to:

• Respond to your enquiries and requests for quotations
• Communicate with you about projects, services, and engagements
• Prepare proposals, quotations, and contractual documentation
• Maintain business records and comply with legal obligations
• Monitor, secure, and improve the performance of this website

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

This website does not set its own tracking or advertising cookies. However, to deliver the site we rely on a small number of third-party services — such as web hosting, content delivery networks, and font providers — which may log standard technical request data (including your IP address) as part of serving content to your browser.

These providers process such data under their own privacy policies. You can control or block cookies through your browser settings; doing so will not affect your ability to browse this website.

We only share personal information where it is necessary and lawful to do so:

• Service providers — trusted suppliers who support our operations (e.g. hosting and email services), bound by confidentiality obligations
• Professional advisers — auditors, legal, or insurance advisers where reasonably required
• Legal compliance — where disclosure is required by law, regulation, court order, or a competent public authority

We do not transfer your personal information outside South Africa unless adequate protection, as required by POPIA, is in place.

We apply reasonable and appropriate technical and organisational measures to safeguard the personal information in our care against loss, damage, unauthorised access, and unlawful processing — as required by section 19 of POPIA.

While we take security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we commit to notifying affected parties and the Information Regulator of any data breach as required by law.

We retain personal information only for as long as it is needed to fulfil the purpose for which it was collected — for example, to respond to your enquiry, manage an ongoing project, or maintain business records — or for as long as we are required or permitted to retain it by law. Once no longer required, information is securely deleted or de-identified.

As a data subject under POPIA, you have the right to:

• Request confirmation of whether we hold personal information about you
• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate, outdated, or excessive information
• Object to the processing of your personal information on reasonable grounds
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time and in accordance with POPIA's requirements.

This website is directed at businesses and professionals. It is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

For privacy-related questions, requests, or complaints, contact our Information Officer: